Privacy Policy

Last updated: 9 October 2026

This Privacy Policy explains how VEYIVO ("we", "us") collects, uses and protects personal data when you use veyivo.in, request a companion, or apply to become a companion. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

1. Data we collect

Customers: name, phone number, email, address or location for the service, date and time, and details of the task you ask us to arrange.
Companion applicants: name, contact details, location, availability, and any verification information requested in the application form.
Website data: basic technical data such as IP address, browser type and pages visited, handled by our hosting provider (Cloudflare) for security and, where enabled, privacy-friendly aggregate analytics.

Please do not share more sensitive information (for example, detailed medical history) than is needed to arrange the service. If a task involves a hospital or clinic visit, share only what the companion needs to help you.

2. How we use your data

To receive, confirm and arrange your request and match you with a companion.
To contact you about your booking, changes, safety or support.
To review and onboard companion applicants.
To keep the service safe, prevent misuse, and meet legal obligations.
To improve the website and the service.

3. Who we share it with

We do not sell your personal data. We share only what is necessary:

The matched companion receives the details needed to do the task, such as your first name, contact number, location, time and task description.
Service providers that run our systems, such as Google (for Google Forms, where requests and applications are submitted) and Cloudflare (website hosting and security). These providers process data under their own terms and privacy policies.
Authorities where the law requires it, or to protect the safety of a person.

4. How long we keep it

We keep personal data only for as long as needed for the purposes above, including to resolve disputes and meet legal requirements. When it is no longer needed, we delete it or make it non-identifiable.

5. Security

We use HTTPS, restrict access to request and application data to people who need it, and apply security headers on this website. No system is completely secure, so we cannot guarantee absolute security.

6. Your rights

Subject to applicable law, you can ask us to give you a summary of the personal data we hold about you, correct or update it, delete it, or withdraw your consent to our processing. You can also nominate another person to exercise these rights on your behalf if you are unable to. To make a request or raise a complaint, write to support@veyivo.in with the subject "Privacy request". We aim to respond within 30 days. If you are not satisfied, you may approach the Data Protection Board of India.

7. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. A parent or guardian may request a service for a minor family member, in which case the parent or guardian is our contact.

8. Cookies and analytics

This website does not use advertising cookies or trackers. Our hosting provider may use privacy-friendly analytics that count visits without identifying you personally.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

10. Contact

Questions, requests or grievances: support@veyivo.in.