Terms of Service

Last updated: 9 October 2026

These Terms of Service apply when you use veyivo.in or request a service through VEYIVO. By submitting a request, you agree to these terms and to our Privacy Policy and Cancellation & Refunds policy.

1. What VEYIVO is

VEYIVO connects customers with independent companions who provide non-professional assistance such as waiting at home for a technician, accompanying someone to appointments, running errands and travel help. Companions are independent individuals and are not employees of VEYIVO. Availability depends on location and companion availability.

2. What companions do not do

• Provide medical care, nursing, therapy or medical advice.
• Provide legal, financial or tax advice, or represent you in any legal matter.
• Handle large sums of cash, banking PINs, OTPs, passwords or original identity documents. Please never hand these over.
• Take part in anything unlawful or unsafe.

In an emergency, call 112 (or your local emergency number) first.

3. Eligibility and bookings

• You must be 18 or older to book. You may book on behalf of a family member, such as an elderly parent, if you are authorised to do so.
• Bookings are advance only. We need at least 24 hours' notice, and same-day bookings are not supported.
• A booking is confirmed only when we send you confirmation details. We may decline or reschedule a request if no suitable companion is available.
• Bookings are not yet open on the website. Until they launch, requests may be limited or unavailable.

4. Pricing and payment

• Companion support starts from ₹299 for up to the first hour. This includes ₹250 for the companion and a ₹49 VEYIVO service fee covering coordination and companion screening.
• Additional time is ₹150 per hour.
• Late-night bookings (10:00 PM to 6:00 AM) carry a ₹200 surcharge.
• Transportation is not included. Any cab, auto, metro, train or other transit cost is paid separately by the customer.
• The final price is confirmed before your booking is completed.

5. Your responsibilities

• Give accurate details about the task, place, time and any special needs.
• Provide a safe environment and treat the companion with respect.
• For home-waiting services, you are responsible for what the companion may access in your home. Please secure valuables and private documents.
• Do not ask the companion to do anything outside the agreed task.

6. Safety and ending a service

A companion or VEYIVO may end a service early if they feel unsafe, are treated disrespectfully, or are asked to do something unlawful or outside the agreed scope. You may be charged for time already provided.

7. Cancellations and refunds

See our Cancellation & Refunds policy.

8. Liability

We take reasonable care in screening and matching companions, but we cannot guarantee any particular outcome. To the extent permitted by law, VEYIVO is not liable for indirect or consequential losses, or for losses arising from actions outside the agreed scope of a service or from information you did not disclose to us. Nothing in these terms limits any liability that cannot be limited under applicable law.

9. Companions

Companions apply through our application form and are subject to our onboarding and screening. Companions act as independent individuals and must follow our conduct rules, including not asking for payments outside VEYIVO and not sharing customers' personal data.

10. Governing law

These terms are governed by the laws of India. Disputes will be subject to the jurisdiction of the competent courts in India.

11. Changes and contact

We may update these terms from time to time. The date at the top shows the latest version. Questions: support@veyivo.in.