Cancellation & Refunds
Last updated: 9 October 2026
We want you to feel confident booking with VEYIVO. This policy explains what happens if your plans change.
1. Cancelling a booking
- 12 hours or more before the start time: full refund, or free rescheduling.
- Less than 12 hours before the start time: a cancellation charge of up to the first-hour price (₹299) may apply, because a companion has reserved that time.
- No-show (you are not available at the agreed time and place): no refund.
To cancel or reschedule, write to support@veyivo.in with your name and booking details.
2. If we cancel or a companion does not arrive
If VEYIVO cancels, cannot provide a companion, or the companion does not arrive, you will get a full refund or the option to reschedule at no extra charge.
3. If something went wrong
If a service did not go as agreed, tell us within 24 hours at support@veyivo.in. We will review what happened and, where appropriate, refund all or part of the amount paid.
4. Early finish
If you end a service early, charges apply for the time already provided, with a minimum of the first-hour price.
5. What is not refunded
- Transportation costs (cab, auto, metro, train and so on), which are paid directly by you and not collected by VEYIVO.
- Time already provided where the service was completed as agreed.
6. How refunds are paid
Approved refunds are returned to the original payment method within 5 to 7 business days, depending on your bank or payment provider.